Privacy Policy

2. Information We Collect

We collect several types of information in order to provide and improve our services:

2.1 Personal Information

When you register for an account or use our services, we may collect the following personal information:

• Full name

• Email address

• Phone number

• Billing address

• Payment information (processed through secure payment processors)

• Other information necessary for the provision of services (e.g., device information, service preferences)

2.2 Usage Data

We may also collect non-personal data about how you interact with our Website, including:

• IP address

• Browser type and version

• Pages visited on our Website

• Time and date of your visit

• Referring website or search query

• Location data (if enabled by you)

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing Services: To deliver IT support services, manage your account, and process transactions.

• Improving Website Functionality: To analyze usage data, monitor performance, and improve our Website and services.

• Customer Support: To respond to your inquiries, offer technical assistance, and provide customer support.

• Marketing Communications: To send you promotional offers, updates, and news related to our services (you can opt-out at any time).

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission

• Secure storage of data on protected servers

• Regular security audits and updates

However, please note that no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Website, conducting business, or providing services (e.g., payment processors, hosting services).

• Legal Requirements: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal processes, enforce our Terms & Conditions, or protect our rights, property, or safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your user experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the Website.

6.1 Types of Cookies We Use:

• Essential Cookies: Necessary for the basic functionality of the Website (e.g., login, navigation).

• Performance Cookies: Collect anonymous information about how users interact with the Website to help us improve its performance.

• Functionality Cookies: Enable enhanced features such as remembering your preferences or settings.

• Advertising Cookies: Used to show you targeted ads based on your browsing behavior.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can request access to your personal data and make corrections or updates to inaccurate or incomplete information.

• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the "unsubscribe" instructions in our emails or contacting us directly.

• Delete Your Data: You can request the deletion of your personal data, subject to certain legal restrictions.

• Restrict Processing: You may request that we restrict the processing of your personal data under certain circumstances.

To exercise these rights, please contact us at [Your Contact Information].

8. Children’s Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to remove such data from our records.

9. International Transfers

If you are accessing our Website from outside the [Your Jurisdiction], please be aware that your data may be transferred to and processed in [Your Jurisdiction], where data protection laws may differ from those in your country of residence. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

ArtX
Almaty, Republic of Kazakhstan
Email: info@artx.kz
Phone: +7 701 7991388